Who operates ValeWood?
ValeWood is operated by Valewood LLC, a United States-based company. Our business contact address is 2625 E 2nd St Ste 325, Casper, WY 82609, United States. Our customer support email is support@valewoodllc.com.
What can I shop for?
Our women’s clothing collection includes dresses, skirts, pants and denim. Visit the Shop page to browse current products and available options.
How do I choose a size?
Read the individual product description and any measurements provided. Sizing can vary between styles. If you need clarification, email us with the product link and the option you are considering before ordering.
What currency and payment methods do you use?
Prices are displayed in United States dollars (USD). Use only the payment methods available at checkout. If no payment method is displayed, please contact support; do not email your card details or send an unsolicited bank transfer. Review the final order total, shipping charges and any applicable tax before submitting payment.
Where do you ship, and what does shipping cost?
Available destinations, delivery options and shipping charges are shown at checkout for your address. If an option is not available, contact us before purchasing. See our Shipping & Returns policy for delivery and delay information.
When will my order arrive?
Refer to the estimate supplied for your order. Dispatch and carrier transit are separate stages, and a business address is not a promise of a particular dispatch location. If no estimate is shown or you have a specific deadline, email us before ordering. We will contact you if we cannot meet an applicable shipment deadline and explain your cancellation and refund options.
How can I check an order?
Use the confirmation and tracking information provided for your order. If you have an existing account, available order information can also be found in My Account. Otherwise, email support@valewoodllc.com with your order number and checkout email address.
Can I change or cancel my order?
Contact us as soon as possible. Unshipped orders can be canceled; address or item changes depend on the order’s status. Once a parcel has shipped, the return process applies. We will confirm what is possible before making the requested change.
Can I return an item?
Request a return within 30 calendar days of delivery. Ordinary returns must be unused, unworn, unwashed and unaltered, with original tags attached. Contact support for return instructions and the correct address before mailing the item. Faulty or incorrectly supplied goods are handled separately, and your statutory rights remain available.
Who pays return shipping?
You pay return shipping for a change of mind or size preference. We cover reasonable return shipping for an incorrect, faulty, damaged-on-arrival or materially misdescribed item. There is no restocking fee. Original shipping is generally not refundable for a change-of-mind return; see the full policy for details.
When will I receive my refund?
Eligible return refunds are processed within 7 business days after we receive the return. Your payment provider may need additional time to post the credit. Canceled or unshipped orders are refunded promptly without waiting for a return, and applicable legal deadlines take priority.
Where can I read the full policies?
Shipping & Returns · Privacy Policy · Terms & Conditions
Still need help?
Valewood LLC
2625 E 2nd St Ste 325, Casper, WY 82609, United States
Email: support@valewoodllc.com