Effective date: August 1, 2026
These Terms & Conditions govern use of valewoodllc.com and purchases from ValeWood, operated by Valewood LLC (“we,” “us” or “our”). Our business contact address is 2625 E 2nd St Ste 325, Casper, WY 82609, United States. Contact us at support@valewoodllc.com. By placing an order, you agree to the terms presented for that purchase, subject to rights that cannot be excluded by law.
Shopping with us
You must have the legal capacity to enter into a purchase contract or act with the authority of a person who does. Provide accurate contact, billing and delivery details and use only a payment method you are authorized to use. Keep any account login details confidential and tell us if you suspect unauthorized access.
Product information
Review the product description, selected size, color, quantity and any measurements before ordering. Screen settings and lighting can affect how colors appear. This does not excuse supplying an item that is faulty or materially different from its description. Contact us before purchasing if a product detail is unclear.
Prices, currency and charges
Prices are displayed in United States dollars (USD). The amount payable, including displayed shipping charges, discounts and any applicable tax, is shown in the final checkout summary. Import charges for international delivery may be assessed separately by the destination authorities or carrier unless specifically included. We do not add a new charge to an accepted order without your agreement.
Prices and availability can change before an order is accepted. If we identify a material price, description or availability error affecting your order, we will contact you to explain it and offer the appropriate correction or cancellation and refund. We will not automatically charge you a higher price.
Orders and payment
An automatic order acknowledgement confirms receipt of your order request. Acceptance occurs when we confirm shipment, unless we expressly confirm acceptance earlier. We may decline an order that cannot be fulfilled, cannot be paid for using an available authorized method, or reasonably appears fraudulent. If payment has been collected for an order we do not accept or cannot fulfill, the affected amount will be refunded promptly.
Payment options are limited to those made available at checkout. The relevant provider may apply its own terms to your use of its payment service. Never send full payment-card details, account passwords or security codes to customer support.
Shipping, cancellations, returns and refunds
Our Shipping & Returns policy forms part of these terms. It explains shipment delays, cancellation of unshipped orders, the 30-day ordinary return window, return costs and refund processing. The policy applicable when you ordered governs that purchase unless a change gives you additional rights or is required by law.
Promotions
A promotion applies only according to the conditions displayed with that offer, such as eligibility, duration and any exclusions. A coupon is not a promise of a continuing discount. Refunded amounts reflect the price actually paid and the discount allocated to returned items.
Acceptable use and website content
Use this website for lawful shopping and related purposes. Do not interfere with its operation, attempt unauthorized access, submit fraudulent orders or upload harmful material. Website text, designs, images and other content are subject to applicable intellectual-property rights. Personal browsing and shopping are permitted; commercial copying or reuse requires the relevant rights holder’s permission unless permitted by law.
Privacy and external services
Our Privacy Policy explains how personal information is handled. Linked websites and payment services are operated by their respective providers and may have their own terms and privacy notices. Using a third-party service does not reduce any responsibility we have for your purchase under applicable law.
Consumer rights and responsibility
We remain responsible for obligations imposed by applicable law, including rights relating to delivery, accurate descriptions, defective goods and refunds. Nothing in these terms excludes a mandatory warranty or consumer remedy, or limits liability where doing so is prohibited by law. Website interruptions or circumstances outside our control do not remove those rights.
Questions and disputes
Email support@valewoodllc.com with your order number and the details of your concern so we can work toward a resolution. Contacting us does not prevent you from exercising payment-dispute rights or contacting a consumer protection agency or a court with jurisdiction. Applicable United States federal and state laws, and any other mandatory consumer protections that apply to your purchase, remain in effect.
Changes to these terms
We may update these terms for future use of the website and future purchases. The effective date above identifies the current version. Changes will not retroactively reduce rights attached to an existing order. If one provision cannot be enforced, the remaining provisions continue to apply to the extent permitted by law.
Company contact
Valewood LLC
2625 E 2nd St Ste 325, Casper, WY 82609, United States
Email: support@valewoodllc.com