Effective date: August 1, 2026
Valewood LLC operates the ValeWood store at valewoodllc.com. This policy describes personal information handled through the store, order-related communications and customer support. Our business contact address is 2625 E 2nd St Ste 325, Casper, WY 82609, United States; our privacy contact is support@valewoodllc.com.
Information you provide
- Contact and delivery details, such as your name, email address, billing address, shipping address and telephone number when provided for an order.
- Order information, including products, options, quantities, order status, payment status and the details needed to handle delivery, returns and refunds.
- Account details and order history where an account is used, and the contents of messages, attachments or photographs you choose to send to support.
Provide only information needed for your request. Do not send complete card numbers, security codes, passwords or sensitive information unrelated to your order in an email.
Information from website use
The website and its hosting services can receive technical information such as IP address, browser or device details, request times and the pages requested. Shopping features use session information and cookies to remember a cart, support sign-in where used and maintain checkout functionality. Information collected depends on the features you use and your browser settings.
How information is used
- To respond to questions and provide product or order assistance.
- To operate the shopping cart, process an order and, when payment is available, reconcile payment and handle refunds.
- To arrange fulfillment, communicate order updates and handle delivery or return issues.
- To maintain account functionality, identify technical problems, prevent misuse and investigate suspected fraud.
- To maintain appropriate business records and comply with legal obligations or respond to lawful requests.
Service providers and disclosures
Information needed for these purposes may be handled by hosting and technical service providers, email services, payment providers, fulfillment partners and delivery carriers. For example, a carrier needs delivery details to transport an order. Service providers should receive information relevant to the service they perform.
When an online payment option is available and you use it, its provider processes payment information under its own privacy notice. The store can receive transaction references, status and other information needed to reconcile an order or refund. Review the provider’s notice presented with that payment option. Contact support with questions about providers involved in your order.
We may disclose information when legally required, to investigate misuse or protect legal rights, or as part of a lawful business transfer subject to applicable safeguards. This notice is not a request for permission to use your information for unrelated advertising. Any new use that requires additional notice or consent will be addressed before that use.
Cookies and browser choices
Cookies used by the store support essential shopping functions such as cart contents, shopping sessions and authentication where applicable. Payment or other external services you choose to interact with may use their own cookies or similar technologies. You can manage cookies through your browser settings, but blocking necessary cookies can prevent cart, checkout or sign-in features from working.
If optional analytics, advertising or marketing features are offered, their applicable notices and choices should be reviewed before use. Browser controls do not automatically submit a personal-information request to us; use the contact details below for that purpose.
Retention and security
Retention depends on the purpose of the information and applicable requirements, including order fulfillment, customer support, accounting, tax records, fraud prevention and the resolution of disputes. There is no single retention period for every record. Contact us to ask about information associated with you or to request deletion where applicable.
Access to information is intended for people and service providers who need it for business purposes. No internet transmission or storage system can be guaranteed completely secure. Keep your account credentials private and contact us promptly if you suspect misuse involving your order or account.
Your requests and choices
You may email support@valewoodllc.com to ask about information we hold about you or to request access, correction or deletion. Depending on the law that applies, you may also have rights to receive a copy, restrict certain processing, object to certain uses, opt out of specific sharing or appeal a decision on a request. We will handle applicable requests within the time required by law.
Include the email address associated with your order or account and explain your request. We may need proportionate information to verify your identity or an authorized agent’s authority. Do not send sensitive identity documents unless we explain why they are needed and how to provide them appropriately. Some records may need to be retained for legal, security or transaction-related reasons; we will explain relevant limits on a request.
If you choose to receive optional marketing communications, follow the opt-out instructions in those messages or contact us. Essential order or service messages may still be sent when needed. We do not penalize you for exercising applicable privacy rights.
International handling and children
Valewood LLC is a United States-based business. Information may be handled in countries where our service providers operate; a United States company address is not a guarantee that all processing occurs in the United States. Applicable protections continue to apply.
The store is intended for a general shopping audience and is not directed to children under 13. If you believe a child has provided personal information to us, contact us so we can review and address the situation.
Changes and contact
We will update this notice when our information practices change and revise the effective date. Where applicable law requires additional notice or consent, we will provide it. The updated notice does not by itself authorize an incompatible use of information collected under an earlier notice.
Valewood LLC
2625 E 2nd St Ste 325, Casper, WY 82609, United States
Email: support@valewoodllc.com