Effective date: August 1, 2026
This policy applies to purchases from ValeWood, operated by Valewood LLC. Please read it before placing an order.
Shipping destinations and charges
Delivery availability, shipping methods and charges depend on the destination and the options shown at checkout. Review the complete total before submitting an order. If no shipping option is available for your address, contact us before purchasing. Our United States business address does not identify the dispatch location for an individual order.
Shipment and delivery timing
Use the shipment or delivery estimate provided for your order. Shipment is the point when a parcel is handed to a carrier; delivery is the point when it reaches you. Carrier transit times are estimates unless an express guarantee is provided. If no estimate is displayed or you need an item for a particular date, contact us before ordering.
If we cannot ship within the time stated when you ordered, we will notify you, explain the revised timing and offer the choice of agreeing to the delay or canceling the unshipped items for a prompt refund. If no shipment time was stated, this process applies when we cannot ship within 30 days of receiving a properly completed order. Where your consent to a delay is required and is not obtained, we will cancel the affected unshipped items and refund them. We will follow any shorter refund deadline required by applicable law.
Order updates and delivery problems
When tracking is available, use the tracking details sent for your shipment. If a parcel is late, missing or marked delivered but cannot be located, email support@valewoodllc.com with your order number. We will review the shipment and work with you and the carrier on the appropriate next steps. Carrier issues do not remove any rights you have under applicable law.
Check your delivery address carefully before ordering. Email us promptly if it needs correcting; changes may not be possible once an order has shipped. For destinations outside the United States, import duties or carrier customs charges not collected at checkout may apply. Review destination requirements before ordering.
Cancellations
You may request cancellation of an unshipped order by emailing support@valewoodllc.com. We will confirm its status and refund canceled, unshipped items, including any associated shipping charges that are no longer applicable. Once an order has shipped, please follow the return process below. Statutory cancellation and delay-related refund rights remain available.
30-day returns
Email us to request a return within 30 calendar days after the item is delivered. For a change-of-mind or size-preference return, the item must be unused, unworn, unwashed and unaltered, with its original tags attached and any included accessories returned. Please provide the order number or other proof of purchase and retain the original packaging where possible.
Items damaged after delivery or showing wear are not eligible for an ordinary change-of-mind return. Any item-specific exclusion must be clearly disclosed before purchase. These conditions do not restrict your rights concerning faulty, damaged-on-arrival, incorrectly supplied or misdescribed goods.
How to send a return
- Email support@valewoodllc.com with your order number, the item you wish to return and the reason.
- Wait for the return instructions and confirmed return address. The business address listed below is not automatically the return destination.
- Send the item within 14 calendar days after we provide return instructions, or contact us if you need assistance with that timing. Pack it securely and keep proof of shipment. A tracked service is recommended.
Return shipping and fees
For a change-of-mind, fit or style-preference return, you pay the return shipping cost. Original outbound shipping charges are not refunded for these returns, except where required by law. We do not charge a restocking fee.
If we sent the wrong item, or the item arrived faulty, damaged or materially different from its description, we cover reasonable return shipping costs. Contact us first so we can arrange the return or agree how those costs will be reimbursed. Where a refund is due for such an issue, it includes the affected item, applicable tax paid and attributable standard outbound shipping charges. You do not lose any statutory remedy merely because a fault becomes apparent after the ordinary return window.
Refunds
We will inspect returned items and process an eligible refund within 7 business days after receiving the return. Business days are Monday through Friday, excluding United States federal holidays. Refunds go to the original payment method and reflect the amount actually paid for the returned items, including applicable taxes paid and any discounts allocated to those items. Shipping is handled as explained above.
Your bank or payment provider may take additional time to post the credit. If a return does not qualify, we will explain the reason and available next steps. Refunds for canceled or unshipped orders are handled promptly under the applicable rules and do not require a returned parcel. Mandatory rights and shorter legal refund deadlines take priority over this policy.
Exchanges
If you would prefer a different size or style, contact us. We will confirm availability and whether an exchange can be arranged; otherwise, you may return an eligible item and place a separate order.
Contact
Valewood LLC
2625 E 2nd St Ste 325, Casper, WY 82609, United States
Email: support@valewoodllc.com